WARRANTY
The warranty, apart from other contractual agreements, is regulated by the following clauses:
- The warranty on SICOR products is valid for a period of TWO years from the date of the shipping document. During this period, SICOR will replace free of charge any component recognised as faulty.
- A component can be declared faulty only if the fault is recognised by SICOR SpA.
- Parts under warranty, to be repaired or replaced, must be sent to SICOR carriage paid.
- The Customer must send any request for technical assistance to SICOR in writing.
- Labour, travel and board and lodging costs must be met by the Customer.
The warranty lapses automatically when one of the following conditions applies:
- The parts for which service has been requested have been tampered with.
- The type of application was unauthorised or not agreed beforehand in writing with SICOR.
- The use of the machine does not conform to the characteristics for which it was built or to the indications in the technical catalogue or in this “Use and Maintenance Manual.
- The warranty does not cover operational parts subject to normal wear and tear: brake linings, bearings, electric windings.
- The warranty does not include indemnity for transport costs or machine stoppage.
Procedures for action under warranty:
- All warranty claims must be communicated to SICOR within 8 days of the anomaly appearing, in writing or by fax.
- Customer under warranty or will send its own technicians.
- Any faulty material replaced by the Customer must remain at SICOR's disposition for 30 requested in writing by the company.
- Absolutely no claims will be accepted for warranty repairs that were not previously authorised in writing by SICOR.
- In all cases, full photographic documentation of repair work must be presented; this is not only for documentary reasons but also to allow SICOR to correct or further improve the quality and reliability of its machines.